PERSONAL DATA PROTECTION DECLARATION

This Privacy Statement describes the personal data that the Company collects and uses in the course of its operations. drathinatraianou.com collects about you, how we use and protect your personal data and the choices you have about the way we use that data.

We recognize that the protection of personal data is an ongoing responsibility and therefore we will update and amend this Statement from time to time. Please visit our website from time to time https://drathinatraianou.com/ to make sure that you are aware and happy with any changes.

1. Who we are
We are the drathinatraianou , a private practice on 2 Patr. Ioakim Street, Thessaloniki. We are committed to providing a safe environment, enhancing patient care and providing operational quality within time and budgetary constraints. At our clinic we treat a variety of conditions and we continuously invest in modern technological equipment.

2. What personal data do we collect about you?
2.1. Name / Company name. We collect the names (first name, surname) and surnames of our customers and the names of our customers' contact persons when they express their interest in our services or subscribe to our newsletter (newsletter) or participate in our competitions and promotions.
2.2. E-mail address (email). We collect the email address of our customers and our customers' contact persons when they express their interest in our services or when they subscribe to our newsletter (newsletter) or participate in our competitions and promotions.
2.3. Postal address. We collect the home or business address of our customers for billing purposes and to send any invoice in paper form by post.
2.4. Other contact details. We collect other contact information, such as the telephone number of our customers or our customers' contact persons, in order to provide our services better and faster.
2.5. Pricing information. We collect the data of our customers that are necessary for the billing of our services, such as the VAT number and the VAT number.
2.6. We try to minimise the risk to your rights and freedoms by not collecting your sensitive personal data.

3. How do we collect your personal data?
We collect your personal data when you express your interest in our services, when we enter into a contractual relationship for the provision of our services, when you visit our website, or when you sign up for newsletter us. We do not make your personal data available for sale to anyone and only share it with third parties who facilitate the provision of our services to you.

4. How do we use (process) your personal data?
We use your personal data for the following purposes:
4.1. Provision of our services. Provision of health services.
4.2. Marketing and/or promotional activities, such as participation in competitions or emails that we send periodically to those who have subscribed to our newsletter. To the list of people we send newsletters to we may also add those who give us their email addresses when contacting us and who indicate that they wish to receive newsletters. In each newsletter the recipient is given the opportunity to indicate that he/she does not wish to receive any further newsletters from us.

5. Lawful basis for processing your personal data
5.1. The processing of your personal data carried out for the provision of our services to you is based on the conclusion and performance of a contract or - at your request - on preparatory actions for the conclusion and performance of a contract.
5.2. The processing of your personal data for marketing and/or promotional purposes is based on your consent.
5.3. In some cases, the processing of your personal data is necessary for the purposes of our legitimate interests or for the purposes of complying with national and/or European legislation.

6. Retention time of your personal data
6.1. We retain your personal data for the duration of our business relationship. We keep the personal data of our customers and consumers for at least fifteen (15) years in order to be able to fulfil our obligation to maintain accurate records for tax or other administrative authorities.
6.2. We retain the personal data of persons who have registered with the newsletters (and/or our promotional activities) until such persons declare to us that they no longer wish to receive newsletters and/or promotional material from us.
6.3. For more information about where and for how long your personal data is kept, please contact us at contact@drathinatraianou.com.

7. Guarantees we receive for the protection of your data
When you give us your personal data, we take steps to ensure that it is kept securely. In order to protect your personal data, we take physical, technical and organisational measures to protect it. We update and monitor the security technology we use on an ongoing basis. We restrict access to your personal data to only those employees who need to know that data in order to provide benefits or services to you. In addition, we educate employees on the importance of maintaining the confidentiality and privacy and security of your personal data. Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, unlawful processing or modification:
- encryption-
- detection and management of security incidents;
- use of servers located in rooms with restricted access and subject to regular audits;
- the use of computer information systems and computer programs installed in a way that minimises the use of personal and/or authentication data of the user;
- adoption of individual procedures for the retention of personal data and their secure deletion/destruction;
- access to systems and databases on a need-to-know basis.

8. When and how do we transfer your personal data to others?
As part of our activities, we use third party providers who provide services on our behalf. As such, we may need to share your personal data with them. However, we only share with them the personal data that is necessary for them to provide the services we request of them and we require them to protect your data and not to use it for other purposes. The personal data we collect from you is stored in one or more databases hosted by third parties located within the European Union. These third parties do not use or access your personal data for any purpose other than to store and retrieve it for our Company.

9. Your rights
You have the right to request access to your personal data that we process. In addition, you have the following rights:
9.1. Right to rectification or erasure (in certain cases) of your personal data.
9.2. Right to restrict processing or object to the processing of your personal data.
9.3. Right (subject to conditions) to receive your personal data so that you can use it elsewhere.
9.4. Where we process your personal data on the basis of your consent, you also have the right to withdraw your consent at any time, without affecting the lawfulness of the processing for the period prior to the withdrawal of your consent.
To exercise your rights, please complete the Request Form - Exercise of Data Subject Rights.
Finally, you have the right to lodge a complaint with the competent Greek independent authority, which is the Hellenic Data Protection Authority (http://www.dpa.gr/).

10. Transfer of personal data outside the EU
The personal data we collect from you is not transferred or processed outside the European Union.

11. Use of cookies
We use cookies (small text files that are stored on your device when you browse the internet) to support our website, to provide our online services and to collect information. Cookies allow us to, among other things, store your preferences and settings, provide advertisements based on your interests, and analyze how our website and online services are performing.

12. How to contact us?
You can contact us with any questions about our processing of your personal data or our use of cookies or to exercise your rights, please email us at contact@drathinatraianou.com

13. Version Information - Changes and Updates
This Statement was last updated on 16/11/2019.
We reserve the right to modify and update this Statement at any time, for any reason, without notice to you, other than by posting the updated Statement on our website. We may send periodic emails to remind you of changes and updates to this Statement, but you should check our website frequently to keep up to date with the current and applicable Privacy Statement.